Shipping, Returns & Pre-orders

SHIPPING -

Domestic:
Flat rate shipping Australia wide $14.95 AUD

Express shipping $19.95 AUD

Free postage when you spend over $200 AUSTRALIA ONLY

International:
We only ship to New Zealand & USA.
Flat rate $18.95 USD

Please allow 2-5 business days from order date for your items to be shipped (If your order contains pre-order items this does not apply)

Please note - Express shipping is not a 'rush order' service, it does not mean your order will be processed quicker, it is simply a postage upgrade with the shipping provider. If you need your order by a certain date and would like your order 'rushed' please contact us before placing your order so we can see if we can provide this for you.

You can calculate your delivery time using the AusPost guide HERE.

RETURNS -

We hold no responsibility for damaged goods if additional cover isn’t purchased at checkout (this is only available for purchases being shipped within Australia). Please contact us via the website or email southerndiecast@hotmail.com if you would like to add additional cover.

Strict no return/refund policy for change of mind once purchased so please choose carefully. 

PRE-ORDERS -

Pre-orders may be placed like any other order. Factory production time, severe weather, or International Customs inspections may cause delay.

ETA (Estimated Time of Arrival) dates on pre-orders are in terms just an "estimate" and could be changed at any time without notice to Buyer. ETA is subject to change without notice.

If an order is placed with multiple pre-order items or a mix of in stock and pre-order items we don't ship out until we can fulfil the complete order. On the off chance you may require some of these items before the final pre-order item/items arrive, that's ok we can arrange a shipping quote for you. All you have to do is reach out to us at southerndiecast@hotmail.com and we will get that sorted for you.

Any cancellation of pre-orders/orders will result in a 20% cancellation fee.